At Sarish, customer satisfaction is our top priority. To ensure a seamless shopping experience, we have outlined our exchange policy below:
Exchange Eligibility:
Exchanges are only applicable if you receive a damaged product or an incorrect item that does not match your order.
No refunds or returns will be provided under any circumstances.
Complaint Timeframe:
Any complaints regarding damaged or incorrect items must be reported within 48 hours of receiving the parcel. Complaints made after this period will not be entertained.
Exchange Process:
To initiate an exchange, please contact our customer service team with your order details, a description of the issue, and clear photographs of the product in question.
Once your complaint is reviewed and approved, we will guide you through the exchange process.
Terms and Conditions:
All exchanges are subject to our terms and conditions.
The product must be unused, in its original packaging.
The exchange process may take a few working days to complete.